Terms of Service

Shipping:

  • We offer different shipping methods to you for selection:
  • HK Post Registered Air Mail :  15-25 days
  • HK Express Mail Service (EMS): 10-15 days
  • DHL :  3-5 working days

Customer is responsible for any import duties or charges that may apply to your country of residence.  Red Bear is not responsible for any extra charges once the original package has been shipped.

Warranty & Return:

  • All boards are covered with one-year warranty on the quality from date of  purchase.
  • We will repair for free or replace the board at our decision if the problem is determined a manufacturing error or defect.
  • Please e-mail to our customer service info@redbear.cc include a description of the damages, pictures of the damaged items/packaging, and order number etc.
  • Please return the original boards in original package with any accessories available and our provided RMA number.